Role: Application Support Engineer
Location: Eagan, MN
Job description:
• Unix or Linux Hardware and Application Support.
• Windows 2003, 2008 R2, 2012 Hardware and Application Support
• Incident, Change, and Problem Management Support
• Experience with Incident Management Tools such as Service Manager or Service Now
• Knowledge and support of Tomcat/Java applications
• Knowledge and Support of Oracle and MSSQL Databases
• Knowledge and Support of IBM Websphere MQ
• Knowledge and Support of Network Storage Systems (NAS, SAN)
• Experience with DNS, Networks, F5 BIGip
• Experience working Application and System Architects in the development systems and applications
• Experience with Deployment/Configuration tools such as Jenkins
• Experience managing multiple projects simultaneously (ie Hardware/OS refreshs)
• Knowledge and Experience with Software Deployment Lifecycle concepts and application
• Experience writing technical knowledge (ie Runbooks, Work Instructions)
• Experience working with monitoring tools such as Nagious / SiteScope / GVI
• Experience in Automation development
• Experience in developing/using reporting tools and creating reports
• Familiarity with Oracle Databases
• Experience providing 24x7 On-call Support.
• Experience with web-based Java/J2EE architectures
Qualifications: Any
Additional Information: All your information will be kept confidential according to EEO guidelines.
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