Job Description

Call Center Rep, Medical Answering Service – Remote job at Frye Regional Medical Center. Louisville, KY.

We are currently hiring for a Remote Call Center Rep – Medical Answering Service.

Schedule: Full-time Pay rate: $13.50

Summary

The Call Center Agent is responsible for accurately and efficiently answering calls received in the Contact Center while providing the highest level of customer service. The Call Center Representative will use the appropriate procedures, tools and equipment to answer inquiries and relay messages. Must be able to work holidays.

Essential Functions

• Handle inbound calls in a manner that fall within the service level agreement (SLA) established for the department
• Display the ability to understand the reason/needs for the patient or clinician’s call and page or contact the appropriate physician to meet the caller's needs
• Ability to utilize and maneuver several different software systems to resolve customer inquiries
• Accurately document caller information and navigate scripts using active listening skills
• Meet specified goals and objectives assigned by management on a regular basis
• Provide exceptional customer service to all clients
• Maintain confidentiality of account information at all times
• Escalate any problems that may arise
• Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct
• Maintain awareness of and actively participate in the Corporate Compliance Program
• Assist with other projects as assigned by management

Knowledge, Skills & Abilities

• Positive attitude and ability to work well with others
• Excellent communication skills
• Professional, articulate voice
• Ability to multi-task in several computer applications while holding a conversation with a customer
• Enjoy working in a fast-paced environment while maintaining a professional attitude
• Fluency in Spanish preferred

Education

High School Diploma/GED – required

Experience

• Six months of call center experience/customer service skills preferred
• Basic Healthcare knowledge preferred

Benefits

We offer an excellent total compensation package, including a competitive salary and benefits. Some benefits include 401k, PTO, medical, dental, vision, tuition reimbursement, and an Employee Assistance Program.

Access Point and Lifepoint Health are committed to providing Equal Employment Opportunities for all applicants and employees and comply with all applicable laws prohibiting discrimination based on color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

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