Job Description

About the Company

Our client, a financial consulting firm, is seeking a MacOS/Apple Device Help Desk Support Technician for their Washington DC office. Candidate MUST be familiar with MAC and Apple platforms and devices.

About the Role

This person will provide day-to-day technical support for employees in the DC office and remotely support employees and offices across the country. This role reports directly to the Chief Technology Officer. The position will be 4 days per week in the office and 1 day remote. The ideal candidate has 1–3 years of hands-on IT support experience, is comfortable supporting Apple devices, and has experience with tools such as Jamf, Okta, Microsoft 365 administration, Zoom, and Zoom Rooms. This role is well suited for someone who is technically capable, service-oriented, organized, and comfortable supporting employees both in person and remotely in a fast-paced business environment.

PLEASE DO NOT APPLY IF YOU ARE NOT A MAC/APPLE TECH

Responsibilities

• Provide first and second level technical support to employees and office technology in person and remotely across multiple locations
• Configure, deploy, and troubleshoot Apple devices using Jamf
• Support and troubleshoot Apple hardware, including MacBooks running macOS
• Support user lifecycle processes, including onboarding, offboarding, account creation, permissions, and access changes
• Administer and troubleshoot Okta, including SSO, MFA, user access, and application assignments
• Support Microsoft 365 administration, including user accounts, licenses, mailboxes, distribution lists, shared mailboxes, groups, email forwarding, and basic Exchange Online troubleshooting
• Assist with email management tasks, including mailbox access, aliases, spam/quarantine review, retention-related requests, and user email configuration issues
• Troubleshoot Zoom meetings and user accounts
• Remotely support Zoom Room conference room technology in other company locations, coordinating with local staff or vendors as needed
• Assist with IT documentation, knowledge base articles, and standard operating procedures
• Escalate complex issues to senior IT staff or vendors as needed
• Support basic network troubleshooting and connectivity issues
• Help enforce IT security policies and best practices

Qualifications

• 1–3 years of experience in a help desk, desktop support, IT support, or similar technical support role
• Hands-on experience supporting Apple hardware and macOS
• Familiarity with Jamf or similar mobile device management platforms
• Experience with Okta administration
• Experience with Microsoft 365 administration, including user accounts, licenses, mailboxes, groups, and basic Exchange Online support
• Experience supporting Zoom and Zoom Rooms
• Strong troubleshooting skills across hardware, software, identity, email, and collaboration tools
• Excellent communication and customer service skills
• Ability to support employees professionally both in person and remotely
• Strong organizational skills and attention to detail
• Ability to manage multiple requests and prioritize effectively
• Comfortable documenting issues, resolutions, and repeatable processes

Preferred Skills

• Basic networking knowledge, including Wi-Fi, DNS, DHCP and LAN troubleshooting
• Experience supporting conference rooms, AV systems, or workplace technology

Pay range and compensation package

[Pay range or salary or compensation]

Equal Opportunity Statement

[Include a statement on commitment to diversity and inclusivity.]

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