Job Description

Patient Financial Advocate

North Central Surgical Center is a highly successful, Baylor Scott & White affiliated hospital located in Dallas, TX. We partner with the very best team members and medical staff in the area. We are a surgical focused hospital that performs over 12,000 procedures per year.

FACTS ABOUT NORTH CENTRAL:

Opened in 2005, 14 Operating Rooms and 30 Medical/Surgical Patient Rooms. We are conveniently located at Walnut Hill & 75 in the prestigious NorthPark area. Specialties include: Orthopedics, Spine, General Surgery, Pain Management, Urology, GI/Endoscopy, Plastic, Podiatry and Bariatric surgeries. Managed by United Surgical Partners International Joint Commission Accredited

We are currently looking for a Patient Financial Advocate to join our North Central Surgical Center team.

Job Summary:

As the Patient Financial Advocate you will have a significant impact on the quality of care we are able to provide to our patients by supporting the hospital in the following ways:

• Communicating with patients and insurance companies on the phone
• Appropriately documenting and reporting payment information
• Educating patients about payment options and financial assistance
• Negotiating and strategizing patient payment arrangements
• Updating patient accounts and balances
• Verifies benefits, calculates quotes and communicates to patients
• Obtains payment and follows all hospital procedures related to segregation of duties and protection of assets including the payments from patients.
• Contacts all insurance carriers per patient to ensure coordination of benefits
• Breaks down managed care contract reimbursements and estimates patient financial responsibilities.
• Mails out financial letters
• Calculates and works with patients to determine appropriate payment plans.
• Verifies patient information including procedure, amounts due by patient and any other patient information.
• Ensures all necessary paperwork is entered into the system.
• Informs patient of financial obligations prior to the date of surgery
• Sets priorities and organizes work

Required Skills:

• High school diploma or equivalent
• Must possess excellent customer service skills
• Must possess adequate math and computer skills
• Previous financial counseling experience preferred
• Previous benefits verification experience preferred
• Knowledge of Medical Insurance Benefits
• Prior Business Office experience preferred
• ICD10 and CPT 4 knowledge is preferred
• Experience in collections preferred

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