Job Description

Important: W2 candidates only. Local candidates who can work onsite at the client location 1–2 days per week.

Position Title: Senior Technical Product Owner

Location: Bethesda, MD (hybrid, onsite)

Duration: Temp to Hire

JOB SUMMARY:

The Senior Product Owner Hotel Operations Guest Service Products is responsible for managing innovative and emerging products within the Hotel Operations and Guest Service Products Team. This role will collaborate with business partners and engineering teams to maintain a well-groomed product backlog of feature enhancements that includes refined user stories ready for development and solid timelines.

The Senior Product Owner will demonstrate management skills and leadership in a highly matrixed environment and must be comfortable working with multiple stakeholders on numerous competing priorities. The candidate will be moderately technical with a proven record of creative solutioning and problem solving in addition to developing multi-year technology roadmaps for products.

Qualification:

• 7+ years’ experience in information technology application design or development.
• Bachelor’s degree or equivalent experience.
• 4+ years’ experience as a product owner or product manager experience.
• Ability to explain product vision, business objective, technical feasibility, define requirements.
• Ability to drive engineering accountability for technical implementation against defined features and requirements.
• Excellent communicator, both written and spoken.
• Experience with Agile Development methodology and tools (CSPO or CSM certification a plus).
• Experience with project management tools such as JIRA, Confluence and SmartSheets.
• Demonstrated ability to deliver results under challenging conditions, particularly when faced with complexity, ambiguity, and aggressive timelines.
• Demonstrated ability to assess customer needs, creatively approach solutions, and decide and influence appropriate courses of action.
• Strong project management skills (PMI certification a plus).
• Strong process management, negotiating, influencing, and problem-resolution skills.

Preferred:

• Familiarity with hospitality industry applications and processes.
• Ability to manage and work with on-shore and off-shore service providers.
• Familiarity with client's existing information architecture, application portfolio, and information management methodology.
• Familiarity with Self-service Kiosk.
• Graduate degree.

Responsibilities:

Technical Product Owner

• Maintain a well-groomed product backlog of features to include refined user stories that are ready for development.
• Help define new product features and optimizations of existing ones, and incorporate them into product roadmaps.
• Support the definition of guest service product requirements and development of the product roadmap.
• Provide clear vision and scope documentation, use cases, workflows, and wire-frames to support development.
• Coordinate testing, acceptance and delivery of enhancements between vendor and MI business partners.
• Coordinate with support teams for defect resolution.

Demonstrating and Applying Discipline Knowledge

• Provides technical expertise and support to persons inside and outside of the department.
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Demonstrates knowledge of function-specific procedures.
• Keeps up-to-date technically and applies new knowledge to job.
• Knowledge of and understanding of complex algorithms.

EEO:

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

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