Job Description

Salon Receptionist (PT/FT)

We are looking for a Salon Receptionist to act as the first point of contact for customers who visit our salon or contact us to learn about our beauty services. The Receptionist's responsibilities include greeting customers upon their arrival, answering clients' questions about services via phone, email, or in-person, and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand. Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.

Qualifications:

• Must be over 18 years old.
• Minimum 6 months PRIOR EXPERIENCE as a Salon Receptionist, Salon Front Desk, or Salon Coordinator (MUST have experience).
• Part-time or full-time availability.
• Hands-on experience with POS systems.
• Familiarity with processing transactions.
• Excellent communication abilities (verbal, phone, and email) with a customer service attitude.
• Solid organization and record-keeping skills.
• An ability to remain calm under stressful circumstances.

Responsibilities:

• Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival.
• Book and confirm appointments via phone and email.
• Process transactions (cash and credit cards) and issue receipts.
• Offer beverages and chat with clients who are in the waiting area.
• Welcome walk-ins, answer questions about services, and schedule appointments based on availability.
• Inform clients about new services and discounts.
• Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards).
• Update client records with contact and billing details, appointments and services offered.
• Maintain a tidy reception area.
• Order business cards, brochures, and stationery as needed.

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